For standard shipping orders you should receive a tracking number approximately 10 days after you purchased your LED neon sign, and for express orders you should receive a tracking number approximately 4 days after your order. 

This tracking number should be sent to you through an email and include a link with the tracking number. By clicking on your tracking number it should take you to the courier website which will have updates on the status of your order. 

Please note that depending on your email preferences this email may land in your promotions or spam folder. 

If you are having any further issues tracking your order feel free to contact our team.

We have two different types of custom sign options at Kings of Neon. 

On our website we have the CREATE YOUR OWN tool which allows you to write text and create your own LED neon sign. On the CREATE YOUR OWN tool you are able to choose your font, colour, size. You will also pick our backing features and if your sign is for indoor or outdoor.  Please note the size / length will be in proportion for the font you choose and lay out of what your text reads. With the CREATE YOUR OWN tool you also have the option to put in special notes and anything else you want the team to know. Once you complete your CREATE YOUR OWN LED neon sign through the website we will review your order. We will then receive your design and one of the crew will mock up the design so you will be able to check the details and any special instructions. We will send you a proof email as a courtesy for you to double check that you love your LED neon sign. You will have the opportunity to reply to the email but if we don’t hear from you or there is nothing to change then you will be pleased to know we will send your design off to manufacturing after 12hours.  

The second type of custom neon sign that we do is the Business and Custom design side of things. With this option you will be able to create your business logos, pictures and any other design element you want to incorporate into your sign. The whole process from start to finish is through our custom design department which will have an account manager to look after you and a designer to complete your bespoke sign. With this option there are much more extensive details on offer and we like to think that if you have an idea you want in a sign - we can make it. This process can take a little longer as each step is confirmed and discussed with you to ensure you get the LED neon sign of your dreams.

The custom side of our business is a huge part of what we do so we understand the importance for an eye for detail and exceptional customer service. With that you can rest assured that we will be with you every step of the way. 

If you would like to chat to one of our custom experts please email us at custom@kingsofneon.com

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Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.