Yes, you can still make changes. Our Design Consultants, located on the Central Coast of NSW, will contact you via email or phone to confirm all details and send a 3D mock-up for approval before the sign goes into production.

Your custom sign takes 5-7 business days to produce. After production, it’s shipped via DHL Express with a signature required upon delivery. Shipping typically takes 2-4 business days, depending on your location. In total, you can expect the entire process to take about 1-2 weeks after your final design has been approved, ensuring a fast turnaround while maintaining high quality.

Our signs, powered by LUMINEX™ LED technology, last up to 50,000 hours or about 10 years. This advanced technology ensures energy efficiency and optimal brightness, making your sign both long-lasting and cost-effective. More details about LUMINEX™ technology.

We provide a 2-year warranty on all indoor signs, ensuring that any defects or issues related to manufacturing are covered. Additionally, if you’re not satisfied with the pre-production design or if we are unable to meet your expectations during production, we offer a 100% refund. This ensures peace of mind throughout the entire process, from design approval to final delivery, giving you confidence in the quality and service we provide.

Yes, all of our signs require a power source and come with a plug-in adapter that connects to a standard electrical outlet. These signs are not rechargeable, so they need to stay plugged in to operate, ensuring continuous, consistent illumination.

The standard power cord length is 2 meters (around 79 inches), which works well for most setups. However, if you need more length, we can extend the cord to 4 meters upon request at no additional charge. Just add a note when placing your order.

We use Mean Well power adaptors, which are known globally for their reliability, safety, and efficiency. These adaptors are IP67 rated for outdoor signs, providing full waterproof protection in harsh environments. They also feature built-in surge protection and heat management, ensuring consistent performance over time. Additionally, we offer a 3-year warranty on these adaptors to guarantee long-term peace of mind. For more information, you can read about their features here.

Our signs are built using high-quality materials like acrylic, stainless steel, and UV-printed designs, with LED backlighting for vibrant illumination. Each sign is custom-made to match your specifications and ensure durability. Learn more about the acrylic backboard.

Yes, we can upgrade your sign to be IP67 waterproof, allowing it to withstand outdoor conditions such as rain and dust. This upgrade costs $69 and can be requested in the comments section during checkout.

Installing your sign is easy and takes just a few minutes. Each sign comes with either a wall mounting or hanging kit, depending on your preference—just let us know which method you'd like when ordering. For detailed guidance, follow our step-by-step instructions on how to hang a neon sign or how to wall mount a neon sign. This ensures a secure and hassle-free installation.

Yes, you can add vibrant colours, including any CMYK colour your sign requires, using UV print technology. This customisation comes at no extra charge, and you can simply request your desired colours in the notes section when placing your order. UV print technology ensures sharp, durable colours that bring your sign's design to life, adding visual impact and longevity. Learn more about UV printing.