Privacy policy

Effective Date: August 26, 2025
Website: www.kingsofneon.uk
Type of Website: E-commerce

www.kingsofneon.uk (the "Site") is owned and operated by Kings of Neon UK LTD. Kings of Neon UK LTD is the data controller for personal data collected through this Site.

You can contact us at:
Email: support@kingsofneon.uk
Phone: +44 (0)20 3808 7265
Address: Kings of Neon UK LTD, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom

 

Purpose of This Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Site. It also explains your rights under the UK GDPR and the Data Protection Act 2018.

 

Information We Collect

Automatically:

  • IP address and device details

  • Location information

  • Browser and usage data (pages viewed, links clicked, content accessed)

Provided by You:

  • Name, email address, phone number, billing and shipping address

  • Payment information

  • Files or artwork uploaded for orders

  • Account details (if you register)

  • Quote request details

How We Use Your Data

We use personal information to:

  1. Provide and deliver products and services you purchase or request.

  2. Communicate with you about quotes, orders, support, and promotions.

  3. Improve our Site, products, and customer experience.

  4. Comply with legal and regulatory obligations in the UK.

  5. Conduct marketing and advertising in compliance with PECR, under legitimate interest, with an unsubscribe option in every message.

By submitting a request for a quote or providing your details on our Site, you consent to Kings of Neon UK LTD contacting you about your request and related products or services. We may also send you information about our products, services, and other content we believe may be of interest.

All marketing emails will include an unsubscribe link, and we will always provide clear information about our privacy practices and our commitment to protecting and respecting your privacy.

 

Sharing of Data

We may share your information with:

  • Employees who require access to fulfil services.

  • Service providers (e.g., payment processors, shipping carriers, marketing agencies).

  • Third parties for advertising and analytics (limited, non-sensitive data such as demographics and browsing behaviour).

We do not sell your personal information. We will only share it as required by law, to protect our rights, or in the event of a business sale or merger.

 

Cookies & Tracking

We use cookies to improve functionality, analyse usage, and deliver targeted ads. You may disable cookies in your browser, but this may affect site performance.

Types of cookies we use:

  • Functional (remember your settings)

  • Analytical (improve site design & performance)

  • Targeting (deliver personalised ads)

  • Third-party (used by partners like Google or Meta)

We honour Do Not Track (DNT) browser signals where technically feasible.

 

Data Storage & Security

  • Data is stored on secure servers with encryption.

  • Access is restricted to authorised employees under confidentiality agreements.

  • While we take reasonable precautions, no system can guarantee 100% security online.

International Transfers

We may transfer data between the UK, USA, Australia, and the EU. Where we transfer your personal information overseas, we will take steps to ensure it is protected to UK GDPR standards, such as through adequacy decisions or Standard Contractual Clauses.

 

Your Rights Under UK Law

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if the information is inaccurate or incomplete.

  • Request deletion of your personal data (“right to be forgotten”).

  • Restrict or object to certain processing activities.

  • Data portability (request your data in a usable format).

  • Opt out of direct marketing at any time.

You can exercise these rights by contacting us at support@kingsofneon.uk.

 

Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have, please contact us and we will delete it.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Effective Date. Significant changes may also be communicated via email.

 

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can resolve the issue.

If you are not satisfied, you may lodge a complaint with the:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: +44 (0)303 123 1113

 

Contact Information

Kings of Neon UK LTD – Data Protection Officer
Email: support@kingsofneon.uk
Phone: +44 (0)20 3808 7265
Address: Kings of Neon UK LTD, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom