Faqs

We have two different types of custom sign options at Kings of Neon.
On our website we have the CREATE YOUR OWN tab which allows you to write text and create your own LED neon sign. On the CREATE YOUR OWN tool you are able to choose your font, colour, size. You will also pick our backing features and if your sign is for indoor or outdoor. Please note the size / length will be in proportion for the font you choose and lay out of what your text reads. With the CREATE YOUR OWN tool you also have the option to put in special notes and anything else you want the team to know. Once you complete your CREATE YOUR OWN LED neon sign through the website we will review your order. We will then receive your design and one of the crew will mock up the design so you will be able to check the details and any special instructions. We will send you a proof email as a courtesy for you to double check that you love your LED neon sign. You will have the opportunity to reply to the email but if we don’t hear from you or there is nothing to change then you will be pleased to know we will send your design off to manufacturing after 12hours.

The second type of custom neon sign that we do is the Business and bespoke custom design side of things. With this option you will be able to create your business logos, pictures and any other design element you want to incorporate into your sign. The whole process from start to finish is through our custom design department which will have an account manager to look after you and a designer to complete your bespoke sign. With this option there are much more extensive details on offer and we like to think that if you have an idea you want in a sign - we can make it. This process can take a little longer as each step is confirmed and discussed with you to ensure you get the LED neon sign of your dreams.

The custom side of our business is a huge part of what we do so we understand the importance for an eye for detail and exceptional customer service. With that you can rest assured that we will be with you every step of the way.

If you would like to chat to one of our custom experts please custom@kingsofneon.com.au

Here at Kings of Neon we obviously specialise in custom LED neon signs but our design and manufacturing team are experts in the sign industry. If you have any sign ideas that you would like to discuss, we are more than happy to design and quote for you. Email one of our team on custom@kingsofneon.com.au

We are incredibly lucky to have a very talented LED neon design team that is available to you to get your design done before it goes to manufacturing. We offer an initial neon design with 1-2 changes if required as a complementary part of our service. If there are multiple redesigns after the initial design quote there will be a charge for the design time which can be discussed with your Kings of Neon team member that is looking after you and your neon sign.

Yes! You absolutely can! We have had the privilege of working with thousands of brands worldwide to create custom LED neon signs. From solo operating businesses, podcast studios through to brands like Twitter, Afterpay, 2022 NFL Draft, Grand Prix, Sofitel, Nike, Fender and we would love to work on your brand and bring it to life in a LED neon sign. It isn’t limited to only logos too. Bespoke neon signs of any sort are our jam so contact us and lets get lit.

Whether you go through the online form BUSINESS AND BESPOKE or contact us directly - if you have files and images ready to go then attach those through so we can get started straight away!

If you go through the CREATE YOUR OWN design process you approve your design through the process as you choose and create your LED neon. We will ask you to confirm again before you pay so you can check it off and make sure it’s exactly what you want. There is also a special instructions box in case you have any further specific details. We will shoot you a proof for you to check off as a courtesy. If we don’t hear back from you after 12 hours we will get your LED neon sign into manufacturing to ensure you get your sign dispatched out to you as soon as possible.

When you go through the BUSINESS & CUSTOM process you will have a designer do a mockup of your request and you will approve the design each step of the way. Once you approve your design you are able to either pay straight upfront or we can sent you an invoice. If you choose to have an invoice sent out we will email that across to you so you can make payment. Once payment is received, your sign will go into manufacturing without any further design proof.

Products from our online SHOP will also not receive a design proof.

Once you place your order the first step our team takes with your LED neon sign is ordering it with our manufacturers. By doing this we double check measurements, colours and the overall design. If you have ordered a sign from our Create Your Own tool our administration team will email a design proof of your LED neon sign, and you will have 12 hours to request any changes. After this our team will confirm the designs with manufacturing and your LED neon sign will begin production.

Firstly, the acrylic backing will be cut to your design. Then the LED neon tubing will be bent and put onto the acrylic to match your design. The wires will then be connected and tested, and the sign left to let the glue dry.

Finally your LED neon sign will go through quality control, packed with its accessories and be shipped out to you!

At Kings Of Neon we do not provide the traditional Glass neon. This is because the cons outweigh the pros and we want to provide the very best products for our amazing customers.

The traditional Glass is fragile and can be broken easily in transit and in your homes or businesses. We would prefer to provide you with a product that will LAST! The glass neon also heats up and can emit mercury which is unsafe. LED neon doesn’t heat up and only emits epic light!

Our LED neon also allows for technological advances, such as our RGB colour changing neon and flashing modes.

Our LED neon signs have a 50,000 hour lifespan, durability and advanced technology. Overall it is the best option for YOU!

- Outdoor signs

Our LED Neon signs can be made for outdoor use if requested. This involves having the LED’s put into a groove in the acrylic backing and then a glue coating to protect from water getting into the LED neon strips. This allows for the sign itself to be outside without the risk of water damage.

The power adaptor and cords should still be covered as they will still be damaged by water. We recommend using an outdoor power cord box to protect these parts if you are unable to shelter them.

- RGB Neon

Our RGB neon is our colour changing option of our LED neon signs. You are able to cycle through all the colours of the rainbow with our remote controller. This remote lets you flash through the colours, as well as choosing a still colour.

Mix up your space with a different colour whenever you want! Inquire with our team about our RGB neon option.

- Suprême Acrylic

Drum roll please! Kings of Neon are proud to be one of the only manufacturers using this technology daily and upgrading our clients and their signs to the suprême side!

The supreme acrylic is essentially made of a more flexible backing to enable flex to the sign for transport, installing and it looks suprême! Lighter in weight and minimal in backing you will have a product that noticeably stands out. Acrylic is normally a hard backing which can at times mean that it's rigid and can crack. Suprême is perfect for anyone in events or is planning on using their sign in multiple places at different times. Plus, incase you missed our froth about it…. Suprême looks premium and we love it!

- Acrylic backing

On the back of your LED neon sign will be an acrylic backing. We have different options for you to choose from with it being cut to letter, cut to shape or invisible. You can also get an acrylic square as your backing if you choose.

Cut to Shape: Popular choice and will have the acrylic cut around the perimeter of your sign as a whole.

Cut to letter: This will see your sign having less acrylic and around the letters / shape of your design.

Square backing: If you are using a coloured acrylic and want to see lots of it or would like more acrylic than this is your best option. We can also offer stands and options when it comes to your sign so don't hesitate to ask and we will try and get you exactly what you are after.

Invisible: As little acrylic as possible and a good option if you don’t want to see too much acrylic. Our Suprême acrylic is also great for invisible and looks super slick.

MIRROR Acrylic:

You have an option on your LED neon sign to choose a mirror backing. You can have it in either silver or gold and essentially it will look like mirror. Please note that it is acrylic and not actual mirror. Using mirror acrylic is a great option if you want something a little extra bling or it to have a metallic vibe to it.

UV Print:

You may have seen some of our designs online that have pictures, details for logos or image depth in them. This is UV print. It is essentially a premium decal that is set onto the acrylic backing to give you the design details and image depth you might want. We can also use UV print to incorporated smaller words and details that you might not want in neon. There are loads of design options available for you and if you want to find out more, contact our custom team.

Please note that UV print can make the manufacturing process a little longer as it will require setting and drying.

Our LED Neon signs are made by our manufacturing partners located in China. Over the years we have been able to develop great relationships and trust with them.

We use overseas manufacturers for our LED neon signs as they are able to provide the best quality, technology and prices for our customers.

Each part of our LED neon signs are important in making the amazing finished result.

Your sign is started with an acrylic backing. This is usually cut to the shape of your design and is roughly 4mm thick. This provides the structural integrity of your sign and provides a space for your neon to be placed.

Your LED neon strips are made of a strip of very small LED lights with a coloured or white casing over the top. This is placed and glued onto the acrylic backing in the shape of your design.

Then finally the wiring is connected to each part of your LED neon. This is a copper wire with a clear casing over the top to give it that subtle clean look.

All of these parts come together to make your epic LED Neon signs!

Our mission is to collaborate with the fearless dreamers and wild creatives, the aspiring and the inspired, we see you, we create with you, we are you.

Kings of neon started in 2019 with founder Steve Pasztor's dream to inspire and create amazing signs and build amazing relationships across the globe.

Fast forward a couple of years and we are a core team of creative hustlers bringing sign design dreams to life. As Kings of Neon grows we know that we need to always bring the best old school customer service with a modern twist to the ecommerce world of business. We are constantly searching and levelling up to bring the most up to date, advanced and premium products to the market.

Our head office is in Australia and we have team members throughout the US, NZ and UK with manufacturing partners across the globe as well. We have big, audacious goals to be in every country all over the world and epic relationships that match. We pride ourselves in helping our clients get their inspiration and creative design ideas to life. Whether it is for their business, events and personal spaces, we love getting you LIT!

We are so humbled to be able to work with our clients and create on the daily and have everyone come along for the ride. As leaders in the industry we know our purpose is to lead the way and serve our clients, our crew, our community of creative dreamers. It all started as a dream and now it's something so much bigger, See you out there dreamer!

Online store:

For our online store, both shop and Create Your Own, we accept a wide range of payment options. These include:

Visa

Amex

Mastercard

JCB

ApplePay

Google Pay

PayPal

Shop Pay

We also accept these interest free payment methods:

Afterpay

Klarna

Humm

Lattitude Pay

You are able to choose your payment option in the Payment Method section of Checkout. Simply follow the steps your chosen payment method requires to complete your purchase.

Custom Bespoke Designs:

All the payment options listed for the Online store are also applicable for our custom bespoke designs. You are also able to pay by direct bank transfer if requested, you just need to send a remittance as proof of payment.

We are a proudly global company that uses a range of manufacturers across China to make and ship your LED Neon Signs. Your signs are then shipped from our manufacturers to anywhere around the world.

We use overseas manufacturers as they are able to provide the best technology, quality and prices. Our team then manages these manufactures throughout the production and shipping processes.

For standard shipping orders you should receive a tracking number approximately 10 days after you purchased your LED neon sign, and for express orders you should receive a tracking number approximately 4 days after your order.

This tracking number should be sent to you through an email and include a link with the tracking number. By clicking on your tracking number it should take you to the courier website which will have updates on the status of your order.

Please note that depending on your email preferences this email may land in your promotions or spam folder.

If you are having any further issues tracking your order feel free to contact our team.

In the unlikely event that your LED neon sign is lost or stolen in the delivery process we will do what we can to help. You will need to contact our HQ or the courier to open an inquiry within 30 days that the tracking has marked your sign has been delivered.

If your LED neon sign has been lost in transit and your inquiry with the courier has concluded that your sign has been lost, we will be able to remake your LED neon sign for you and send it out as soon as possible.

If your LED neon sign is stolen, depending on the circumstances and status of your inquiry with the courier, we may be able to replace the sign or offer a discounted price for a new LED neon sign.

If your LED neon sign has been lost or stolen please contact our team.

We do our best to get your amazing LED Neon Signs to you as soon as possible.

Generally we offer two shipping options to choose from:

Standard Shipping 15-25 Business days (free for orders over $399) or

Express Shipping 8-15 Business days ($89).

These lead times can vary slightly but you will always be informed of the current turnaround times when ordering your neon sign.

How it works:

Lead times start once payment is processed. Turnaround times include the manufacturing as well as the shipping of the neon signs. Larger signs, RGB neon signs or signs with UV print may take longer to manufacture. Orders with express shipping will be prioritised in manufacturing and should go out within four days with a tracking number. Standard shipping orders will go out with a tracking number by the tenth business day after purchase.

Please note on express shipping if there are delays in sign-off of the design proof this may delay the process.

Each LED neon sign is custom made to order. Once your order is confirmed our admin team will forward these order details onto manufacturing and from this they are able to create a design proof of your sign. If you ordered your sign from the Create Your Own tool you will receive this design proof and have 12 hours to make any alterations. The design team will wait for this time before approving it with manufacturing, allowing the production process to start.

The production process then involves the cut of the acrylic, glueing of the neon strips and wiring your LED neon sign. With the large volume of signs this process takes a minimum of 3 days. Express shipping signs are prioritised before standard shipping which makes their production time longer.

Shipping times take up the majority of lead time, but whether the order is express or standard shipping we always chose the fastest option possible.

In the unlikely event that your LED Neon Sign is damaged in transit we should be able to replace the sign as long as it complies with our warranty protocols.

You will need to take photos of the box, the label on the box and any damages to the box, as well as the damage to the sign itself whilst still in the box. These photos will need to be sent to the Kings Of Neon team within 30 days of the delivery of the sign.

If all warranty protocols are passed your LED neon sign will be remade and sent out to you as soon as possible.

CONTACT US:

Our contact details are:

Our Kings Of neon team is here to provide awesome service to everyone, everywhere!

Below are our contact details for you to get in touch:

Australia -

Ph: 1800-979-733

E: custom@kingsofneon.com.au , Sales@kingsofneon.com.au

New Zealand -

Ph: +6 480-046-1283

E: Custom@kingsofneon.nz

USA -

Ph: 702-793-4094

E - custom@kingsofneon.com

We have an extensive range of neon colours available with 19 displayed on our CREATE YOUR OWN tool. If you have a particular colour that you are interested in, CONTACT one of our team members as we can check to see if we can match a different colour you're maybe after.

We have an extensive range of 30 or more standard fonts available online. You can see the available fonts through the CREATE YOUR OWN tool which allows you to change and amend the fonts to get an idea of what your LED neon sign will look like. We can also match or create custom fonts through your design ideas if you have a logo, a specific font or design elements you want to incorporate with your text.

If you would like a hand with your fonts, CONTACT US and we can help you get exactly what you want.

On our CREATE YOUR OWN tool you will see there is a range of colours and some of them will have the standard colour and then next to it there is WHITE / colour. The difference between the two is the jacket on the neon sign. The jacket is the casing that the LED's are inside of.

Are we making sense? If not.. Here is some more detail and an example:

When you have a colour like YELLOW - the standard yellow will be coloured yellow when the sign is off and then much brighter yellow neon once your sign is turned on. For the WHITE / YELLOW, this sign will have a white jacket so when the sign is turned off the neon tubing will be white. When you turn it on however, it will light up and glow YELLOW.

Example:

- standard neon that will be yellow when the sign is off and then it will be much brighter in neon colour once lit.

- white jacket neon: Your sign will be white when it is turned off and then light up to the same bright yellow colour neon once lit.

Yes! We have over 30 fonts available online and our clever neon design team can match your design requirements and our team will always strive to get it to be as accurate as possible for the perfect custom neon sign.

All our LED Neon Signs come with a power adapter, wall plug and a cord from the neon.

TO LIGHT YOUR SIGN FOLLOW THE STEPS BELOW:

Mounting your sign

https://youtu.be/ydftxbWOShM

STEP 1

Place the sign against wall and mark out where the predrilled holes are onto the wall with a pencil. Make sure the sign is level when doing so.

STEP 2

Drill holes into the wall where the marks have been placed. Put the white wall plugs into the holes.

STEP 3

Unscrew the top part of the spacer and put a screw in through the middle of the bottom part of the spacer, so that the head of the screw is held by the spacer and spiral hangs out the bottom.

STEP 4

Use a drill or screwdriver to screw the bottom part of the spacer into the wall plug in the wall. Repeat this process for all of the mounting holes.

STEP 5

Put the top part of spacer through a predrilled hole in the sign. Have one of the clear rings on the front of the sign and one on the back.

STEP 6

Have someone hold the sign up and screw the top part of the spacer into the bottom. Repeat this process for the other mounting holes and you are done!

Hanging your sign

https://youtube.com/shorts/subRMwhS-fk?feature=share

STEP 1

Measure the distance between the two hanging holes. Draw two marks where you would like to hanging the sign from at the distance apart you have measured. This will have the sign hang straight down. If you would like a little more tension you can move them a little further apart. Make sure these dots are in line with each other and straight.

STEP 2

Place the centre of the mounting piece over the mark you have drawn. Draw three more marks where the three outer holes are. Repeat this for the other mark.

STEP 3

Drill a hole into the three outer holes for both mounting pieces. Put in the white wall plugs into those holes.

STEP 4

Align the holes in the mounting pieces over the wall plugs then use the screws to secure each piece.

STEP 5

Adjust the hanging wire to the length you need and adjust the hooks into the predrilled holes and let the sign hang.

Your LED Neon sign won’t have any more effect on the environment than a regular lightbulb. The LED Neon signs do not emit mercury like the traditional glass signs, so are much more eco friendly.

The more neon in your sign and the larger it is, the more electricity your LED neon sign will need to use. To reduce electricity usage we recommend only keeping your sign on during business hours, or whilst you are at home with your LED neon sign.

Our neon signs are completely safe to touch, as they use regular LED flex material. Your LED Neon sign is similar to a light bulb. If it is left on for long periods of time it will get a little warm but it will not get hot and will be safe to touch at all times. We recommend not leaving your sign on constantly and to turn it off occasionally to maintain its longevity.

If the sign is left on for long periods of time the power adaptor may get warm as well but it isn’t something to worry about.

Compared to other neon sign suppliers who utilise the more traditional glass approach to manufacture their signs, our is a much better option. Using LED flex makes our neon signs more cost-effective, robust, and much safer to have in your home, at an event or wherever else you hang your neon signs up. That’s how we keep our products kid-friendly!

Your LED neon sign will be okay to go outdoors as long as you have selected the “Outdoors” option of sign usage when you are ordering online, or request and confirm this with one of our team members when discussing your sign. This means that your LED neon sign is made to be waterproof and withstand rain.

The power adaptor and cords will still need to be covered as they are not waterproof. If they are not able to be put indoors you can use an outdoor waterproof power cord box to seal them away from rain. It will be your responsibility to ensure your cords and power source are waterproofed and safe.

We will accept returns and or refund on unopened products in original condition. All returns are only accepted within 28 days of delivery. Return shipping is at buyer’s cost. Faulty signs will be returned at the cost of Kings Of Neon. Custom LED Neon signs are not eligible for returns unless faulty. Please contact us immediately via email if you need to organise a return.

Hardwiring your sign effectively voids all warranty.

All of our neons are supplied with a 12V Australian Standard certified power adapter with 2m of clear cabling. The signs are joined by a connector to an additional 1-2m of black cabling from the adapter. Small signs feature a transformer that directly plugs in. Large and Medium signs feature a power pack that plugs in. Our signs come with a 24 month warranty indoor and 12 month warranty outdoor – covering faulty items and appropriate use. Our neons are for Indoor Use Only, if you require an outdoor neon this can be arranged at extra cost. Our signs are handmade, some small marks may appear on the sign or acrylic backboard which are not considered faulty.

Quotes and artwork proofs are approximates only as each sign is handmade so at times there will be slight differences.

The Kings of Neon warranty covers all faulty items as long as our customers have treated their neon signs with the appropriate care required for long-lasting illumination

If your sign breaks in transit it may be eligible to be remade. In order to do so you must contact our team within 28 days of delivery with photos of the LED sign as it was first unpackaged, where the damage is, and of the box it came in.

If we can clearly see that the sign was damaged in transit our team will be happy to remake your LED neon sign.

If you would like to return your sign, and it complies with our returns policy, you can return your sign by booking a courier of your choice and sending it to our head office. Please contact our team prior to booking this.

If you are returning your sign due to it being faulty Kings Of Neon will book a courier and arrange with you on the best time for collection.

LED neon products from our online store are eligible for returns for change of mind. This is only considered if the sign is unopened, undamaged and within 28 days of delivery. The shipping of this return will be at the buyers expense. This does not include LED Neon signs from our Create Your Own tool.

Custom LED Neon signs are not eligible for returns due to change of mind.

If you believe your sign is faulty please contact our team. From there our team will troubleshoot with you all possibilities of what could be causing the problem. This will require photos or videos of the sign itself and how each piece is connected. This is so we can identify if a simple part, such as an adaptor, is faulty or the whole sign itself.

Once concluded on what the issue is our team will send out a replacement of that faulty part.